Terms and Conditions

1. Introduction
Welcome to Pratos de Ardósia’s website. By accessing and using this site, you agree to comply with the terms and conditions outlined below. If you do not agree with these terms, we recommend that you refrain from using the site.

2. Site Usage
This site and all its content are intended for personal and non-commercial use only. You may not modify, copy, distribute, or sell any part of the site or its contents without the express permission of Pratos de Ardósia.

3. Product Information and Availability
We strive to ensure that product information is accurate and up-to-date. However, we do not guarantee that descriptions or other content are completely free of errors. In case of discrepancies, please contact our customer service team.

4. Purchases and Payments
Transactions are processed through the Shopify platform, ensuring payment data security with encryption and PCI-DSS compliance. We accept various payment methods and provide email confirmation after order completion.

5. Delivery and Shipping
Pratos de Ardósia uses reliable shipping services such as FedEx and PS for product delivery. Delivery times vary depending on the customer's location and the shipping options chosen at checkout. We are not responsible for delays caused by external factors such as customs or weather conditions.

6. Exchanges and Returns
Our exchange and return policies are detailed in the Exchange and Return Policy section. We recommend reading it carefully to understand the conditions and procedures for returning products.

7. Privacy Policy
Pratos de Ardósia values its customers' privacy. For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

8. Intellectual Property
All site content, including images, text, and graphics, is the property of Pratos de Ardósia or its licensors and is protected by copyright laws. Unauthorized use of the content is strictly prohibited.

9. Limitation of Liability
Pratos de Ardósia is not liable for indirect, incidental, or consequential damages related to the use of the site, purchased products, or any delivery delays.

10. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and by continuing to use the site, you agree to follow the new terms.

11. Contact
For any questions or issues related to these Terms and Conditions, please contact us at crossborder@slatedish.com.