Privacy Policy

Privacy Policy

1. Welcome to Slate Dish
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect your information when you visit our website www.slatedish.com or use our services. We manage our online store through the Shopify platform, which implements robust security measures to protect your data.

2. Information We Collect
We collect the following information:

  • Personal data: Name, email, phone number, address, payment information, and other details you provide when making a purchase or subscribing to our newsletter.

  • Browsing data: IP address, browser type, pages visited, access times, and other data automatically collected through cookies and similar technologies.

  • Transaction data: Details about purchases, payments, and other transactions carried out on our website.

  • Marketing data: Preferences and interactions with our marketing campaigns.

3. How We Use Your Data
The data we collect is used for the following purposes:

  • Processing and managing orders.

  • Sending purchase confirmations, updates on orders, and customer service communications.

  • Enhancing your experience on the site by personalizing content and offers.

  • Sending newsletters, promotions, and marketing campaigns, with your consent.

  • Conducting market research and analysis to improve our products and services.

  • Complying with legal and regulatory obligations.

4. Data Sharing
We may share your information with:

  • Payment platforms: Stripe and PayPal, to securely process financial transactions.

  • E-commerce platform: Shopify, which manages our online store and provides security measures to protect your data.

  • Logistics providers: ShipSmart, UPS, and FedEx, for organizing and delivering orders.

  • Order management and invoicing system: Bling, which helps with operational organization and compliance with tax regulations.

  • Marketing and communication services: Email marketing tools and data analysis services to improve your experience.

  • Legal authorities: When required by law, to protect our rights, security, and fulfill legal obligations.

All mentioned partners have their own privacy policies and are responsible for protecting and using the shared data in accordance with agreed purposes.

5. Cookies and Similar Technologies
We use cookies to:

  • Enhance the functionality of the website.

  • Personalize your experience and display relevant content.

  • Analyze traffic and user behavior on the site.

You can manage your cookie preferences in your browser settings. For more information, please refer to our Cookie Policy.

6. Data Security
We implement technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Shopify, our e-commerce platform, employs state-of-the-art technologies such as encryption to ensure data security.

7. Your Rights
You have the right to:

  • Access: Request a copy of your personal data.

  • Correct: Update or rectify inaccurate or incomplete personal data.

  • Delete: Request the removal of your data.

  • Withdraw consent: Revoke your consent for the use of your data.

  • Portability: Request the transfer of your data to another company.

  • Object: Restrict or object to the processing of your data.

To exercise these rights, contact us at: crossborder@slatedish.com.

8. International Data Transfers
If you are located outside Brazil, please note that your data may be transferred to and processed in countries with different data protection laws. We ensure that appropriate safeguards are in place to protect your data.

9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.

10. Changes to the Privacy Policy
We may update this privacy policy periodically. We recommend reviewing this page regularly to stay informed about how we protect your information.

11. Contact Us
If you have questions or concerns about this privacy policy, contact us at:

Free Shipping Policy

We offer free shipping to the United States on purchases over US$50.00. Delivery times may vary between 4 to 9 business days, depending on the region. Free shipping applies only to the economical shipping method and does not include oversized or fragile items. In case of returns, the value of free shipping will not be refunded. For more details, please refer to our Terms and Conditions, which outline the following:

  • Order Eligibility: Free shipping applies only to orders meeting the minimum purchase requirement and excludes oversized or fragile items.

  • Delivery Restrictions: The policy is valid exclusively for shipments within the United States.

  • Return Policy: In the event of a return, the free shipping benefit will not be refunded.

  • Liability Disclaimer: Delivery times are estimates and may be subject to delays due to unforeseen circumstances.

For additional details about the Free Shipping Policy, visit our dedicated Terms and Conditions page.

Additional Information for a Comprehensive Policy:

  1. Data Retention: Specify how long you retain personal data and the criteria used to determine retention periods.

  2. Third-Party Links: Mention if your website contains links to third-party sites and clarify that you are not responsible for their privacy practices.

  3. Data Breach Procedures: Outline the steps you will take in the event of a data breach.

  4. User Responsibilities: Inform users about their responsibilities in protecting their own data, such as keeping passwords secure.

  5. Dispute Resolution: Include information on how disputes related to privacy or data usage will be resolved.