Shipping Policy
Shipping Policy
1. Order Processing Time All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- UPS Economy (4 to 6 business days)
- UPS Expedited (4 to 6 business days)
- FedEx Economy (7 to 8 business days)
- FedEx Priority (4 to 6 business days)
- UPS Saver (2 to 4 business days)
Orders over $59 qualify for free shipping within the United States when selecting UPS Economy as the shipping method.
Delivery times are estimates and may vary depending on external factors such as carrier delays or customs processing for international shipments.
3. Shipping Locations We currently ship within the United States. For international shipping inquiries, please contact our customer service at crossborder@slatedish.com.
4. Order Tracking Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.
5. Shipping Carriers We partner with reliable carriers, including UPS, FedEx, and USPS, to ensure timely delivery of your orders.
6. Lost or Stolen Packages Slate Dish is not responsible for lost or stolen packages. If your order shows as delivered but you have not received it, please check with neighbors or contact the shipping carrier for assistance.
7. Damages & Issues Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately at crossborder@slatedish.com so we can evaluate the issue and make it right.
8. Returns & Exchanges For return and exchange policies, please refer to our Return Policy
9. Contact Us If you have any questions or concerns regarding your shipment, please reach out to us at crossborder@slatedish.com.
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What materials are used in Slate Dish products?
All our products are made from high-quality slate and, in some cases, carefully selected ceramic. Our pieces are handcrafted by skilled artisans to ensure durability and a flawless finish.
Are the products safe for food use?
Yes, all Slate Dish products are made with food-safe materials, adhering to strict quality standards.
How should I care for my Slate Dish products?
We recommend cleaning the pieces with a damp cloth and mild detergent. Avoid prolonged immersion in water and abrasive products to preserve the finish.
What is the delivery timeframe for the products?
The delivery timeframe varies depending on the customer’s location and the chosen shipping option. We ship products through trusted partners like FedEx and PS to ensure safe and efficient transportation. Estimated delivery times will be provided during the checkout process.
How can I track my order?
After your order is shipped, you will receive an email with a tracking number and instructions to track your order.
What is the exchange and return policy?
We offer up to 30 days for exchanges and returns. Detailed conditions are available in our Exchange and Return Policy section. To start the process, please contact our customer service team.
What payment methods are accepted?
We accept various payment methods, including credit cards, PayPal, and other secure options through the Shopify platform, ensuring safe transactions.
Are the products resistant to high temperatures?
Our slate pieces are designed to withstand moderate temperatures and are perfect for serving hot food. However, they are not recommended for direct use in ovens or microwaves.
Do you ship internationally?
Yes, we ship to various countries. Shipping rates and delivery times vary by region. During checkout, you can check if we ship to your country and the associated costs.
How can I contact you for more information?
If you have further questions, please contact us at crossborder@slatedish.com. Our team is ready to assist with any inquiries.