Refund Policy

Brazilian Slate Dish stand out for their exceptional quality when compared to those produced in Asia and other countries. Brazilian slate is renowned for its superior durability, low porosity, and resistance to flaking — characteristics that ensure a longer product lifespan.

In addition, Slate Dish products are calibrated with a thickness above the market average, providing greater sturdiness and an elegant, uniform finish. Each piece is handcrafted with attention to detail and features embedded silicone feet fixed with a special adhesive that withstands daily use.

Another major advantage is the variety of models and the possibility of customization, including the engraving of brands, logos, or phrases — ideal for gifts, restaurants, or special events.

All our products are made from high-quality and carefully selected slate. Our pieces are handcrafted by skilled artisans to ensure durability and a flawless finish.

Yes, all Slate Dish products are made with food-safe materials, adhering to strict quality standards.

We recommend cleaning the pieces with a damp cloth and mild detergent. Avoid prolonged immersion in water and abrasive products to preserve the finish.

The delivery timeframe varies depending on the customer’s location and the chosen shipping option. We ship products through trusted partners like FedEx and PS to ensure safe and efficient transportation. Estimated delivery times will be provided during the checkout process.

After your order is shipped, you will receive an email with a tracking number and instructions to track your order.

We offer up to 30 days for exchanges and returns. Detailed conditions are available in our Exchange and Return Policy section. To start the process, please contact our customer service team.

We accept various payment methods, including credit cards, PayPal, and other secure options through the Shopify platform, ensuring safe transactions.

Our slate pieces are designed to withstand moderate temperatures and are perfect for serving hot food. However, they are not recommended for direct use in ovens or microwaves.

Yes, we ship to various countries. Shipping rates and delivery times vary by region. During checkout, you can check if we ship to your country and the associated costs.

If you have further questions, please contact us at crossborder@slatedish.com. Our team is ready to assist with any inquiries.