All the information you need to know!


In the last photo of the product registration, you will find details about the location and font.



1.
When selecting "with engraving" fill in the fields below!

- For "No engraving" leave the fields empty

2. Types of font for engraving:

Montserrat Regular Please write me a songHello Stranger

Choosing the perfect gift is no longer a complicated task. Personalize slate pieces with images, special dates, phrases, and more.

 

We are sure that the uniqueness of a personalized piece will enchant the recipient!

⚠️ ATTENTION: The font options and personalization placement are shown at the end of the images.

 

STEP-BY-STEP PERSONALIZATION GUIDE:

 

1- Select the "With engraving" variation.

 

2- Enter your preferred phrase.
Note: Commas, periods, and spaces also count as characters.

 

3- Choose your preferred font:

Option 1: Please Write Me a Song
Option 2: Hello Stranger
Option 3: Montserrat Regular

 

4- Choose the engraving location:

Option 1: Left base
Option 2: Center base
Option 3: Right base
Option 4: Center

 

5- Choose the total engraving size:

Option 1: 1.57 in
Option 2: 3.15 in
Option 3: 4.72 in

Note: For long phrases, we recommend selecting Option 3 to ensure readability.

 

6- Add the product to your cart.

STEP-BY-STEP GUIDE FOR IMAGE PERSONALIZATION:

 

  1. Select the "With engraving" variation.

  2. Choose the location of your engraving.

  3. Choose the total engraving size.
  • Option 1: 1.57 In
  • Option 2: 3.15 In
  • Option 3: 4.72 In

 

Note: For images with many details, we recommend selecting option 3 (4.72 In) for better definition.

       4. Upload the desired image.

       5.Add the product to the cart.

Example of suitable and unsuitable images:


IMPORTANT INFORMATION:
Since this is a natural stone, variations in the engraving tone may occur on the piece.

⚠️ ATTENTION: Only one engraving style is allowed—either text OR image upload. If both are provided, only the text will be considered valid.

 

Upload an image or record a sentence.

Collapsible content

What materials are used in Slate Dish products?

All our products are made from high-quality slate and, in some cases, carefully selected ceramic. Our pieces are handcrafted by skilled artisans to ensure durability and a flawless finish.

Are the products safe for food use?

Yes, all Slate Dish products are made with food-safe materials, adhering to strict quality standards.

How should I care for my Slate Dish products?

We recommend cleaning the pieces with a damp cloth and mild detergent. Avoid prolonged immersion in water and abrasive products to preserve the finish.

What is the delivery timeframe for the products?

The delivery timeframe varies depending on the customer’s location and the chosen shipping option. We ship products through trusted partners like FedEx and PS to ensure safe and efficient transportation. Estimated delivery times will be provided during the checkout process.

How can I track my order?

After your order is shipped, you will receive an email with a tracking number and instructions to track your order.

What is the exchange and return policy?

We offer up to 30 days for exchanges and returns. Detailed conditions are available in our Exchange and Return Policy section. To start the process, please contact our customer service team.

What payment methods are accepted?

We accept various payment methods, including credit cards, PayPal, and other secure options through the Shopify platform, ensuring safe transactions.

Are the products resistant to high temperatures?

Our slate pieces are designed to withstand moderate temperatures and are perfect for serving hot food. However, they are not recommended for direct use in ovens or microwaves.

Do you ship internationally?

Yes, we ship to various countries. Shipping rates and delivery times vary by region. During checkout, you can check if we ship to your country and the associated costs.

How can I contact you for more information?

If you have further questions, please contact us at crossborder@slatedish.com. Our team is ready to assist with any inquiries.